Refund and Returns Policy – Abdari Perfumes

📦 Return & Replacement Policy (Abdari Perfumes)

At Abdari Perfumes, we take immense pride in crafting and packaging your luxury fragrance. Every bottle is hand-inspected and packed with care to ensure the essence of timeless elegance arrives perfectly at your doorstep.

Due to the nature of our products (fragrances are considered personal and hygiene items), we adhere to a strict policy outlined below.

🚫 No Return/Refund Policy

All sales are considered final. We do not accept returns, exchanges, or provide refunds for reasons other than shipping damage or receiving the wrong item.

We DO NOT accept returns or provide replacements if:

The perfume has been opened, used, or tested.
The request is due to dislike of the fragrance or dissatisfaction with longevity (scent perception and wear time vary by individual).
The product was damaged after delivery (e.g., dropped or misused).
The replacement request is initiated after the 24-hour claim window.

✅ Exceptions: Damaged or Incorrect Products

You are eligible for a replacement product only (no cash refunds or store credits) if your order meets the following criteria:

Damaged during Transit: Bottle is physically broken, cracked, or severely leaking upon arrival.
Incorrect Product: You received a different scent or size than what you ordered.

🛠️ Claim Process: Step-by-Step Guide for Replacement

To ensure a quick and smooth replacement, you must follow these steps precisely:

Step	Action Required	Details & Proof
Step 1	Record Unboxing Video	A clear, continuous, and unedited video showing the package being opened for the first time. The video must clearly show the shipping label, the sealed box, and the damaged or incorrect item immediately upon opening.
Step 2	Report Immediately	You must email us within 24 hours of receiving the delivery. Claims raised after this period will not be accepted.
Step 3	Send Email Documentation	Send all evidence to our dedicated support email: `contact@abdariperfumes.com`
Step 4	Wait for Verification	Our team will review the video evidence within 2-3 business days.

📦 Resolution

Final Resolution: If the claim is approved, we will ship a fresh, identical replacement product to you at no extra charge.
No Monetary Refund: Please note that we do not provide cash refunds or store credits under any circumstances.